Achieving telehealth’s value proposition requires employers to strengthen benefits to meet members’ wide range of healthcare needs. In 2021 and beyond, an employer’s ability to pair members seeking virtual care with the right healthcare experts will be a critical differentiator in attracting – and retaining – top talent.
The business case for specialized virtual care is strong. Three-in-four employers say they will ramp up the move toward value-based care models over the next three years. In this environment, digital centers of excellence will emerge, marked by their ability to match members with the health expert best suited to review their case and provide virtual follow-up and support.
The bottom line: Employees will be more engaged in their care, improving outcomes and reducing costs.
With virtual encounters comprising 70 to 80% of care during the pandemic, employers, too, must establish digital centers of excellence to ensure members receive optimal care and value.
How is your organization approaching virtual centers of excellence to reduce healthcare costs across your employee population?
For more information on five key components that should be present in a digital center of excellence, or to view The Clinic by Cleveland Clinic’s work in building the future of virtual care delivery, download our white paper.